Bathhouse Etiquette 

ARRIVAL

So you don’t miss a minute of indulgence, we ask that you arrive 15 minutes prior to your appointment time, in order for you
to complete your consultation form and prepare you for your appointment. Quick, the mini bar is waiting for you.

CANCELLATION POLICY

Your appointment is reserved just for you, so if you do wish
to cancel, we require notice before 48 hours. If you do cancel or reschedule within 48 hours, a cancellation fee of 50% of your appointment will be applied. Arriving late to your appointment will also limit your treatment time, you don’t want that! No show appointments will incur a 100% fee of the total cost of the appointment. Group bookings of 5 people or more require 7 days noticed to cancel or reschedule. If a group booking is cancelled within 7 days the 100% full payment will be taken and no refund will be provided.

ENVIRONMENT

For the relaxation and enjoyment of all our guests, we ask that you switch mobile phones to silent in all areas, to avoid all
of those Instagram notifications buzzing out loud. Please don’t forget to bring your comfiest bathers and to keep the noise 
to a minimum.

SPECIAL CONSIDERATIONS

For your safety and comfort, please inform your therapist
of any health conditions you may have, so we can customise your treatment accordingly. If you suffer from allergies, physical ailments or are a pregnant babe, some treatments may not be suitable. We suggest consulting your doctor before booking.

Pricing subject to change without notice.
Please refer to our website www.thebathhouse.com.au for current pricing.

Gift Voucher Policies

All treatment specific Gift Vouchers will say the dollar amount of the treatment, rather than the name of treatment. This is due to new Gift Voucher laws - As Gift Vouchers are now valid for three years, there is the possibility that the specific treatment may change price or no longer be offered within a 3 year period. Hence, the dollar value is on the treatment specific Gift Voucher, so it is still valid should this arise.

  • "Gift Certificates", "Gift Vouchers", "GV", "Gift Card" & "Vouchers" all mean the same.
  • Refunds cannot be made on Gift Vouchers
  • Gift Vouchers are ONLY valid towards The Bathhouse services and excludes Retail Products
  • As of 31st March 2018, your Gift Voucher is only redeemable and valid within 3 years of the purchase date.
  • After 1 year has passed, you will not be able to book in for treatments on a Saturday. You must then book treatments within Monday to Friday. 
  • We do not extend Gift Vouchers past their expiry date.
  • To redeem your Gift Voucher you must present it at the time of your appointment, and quote it when booking the appointment, otherwise we will not be able to hold the booking for you.
  • You cannot redeem your Gift Certificate for cash.
  • Gift Vouchers cannot be replaced if lost, so please make sure you store it somewhere safe as they are treated as a cash transaction.
  • A Gift Certificate number & Credit Card details must be provided at the time of booking in order to hold the booking.
  • Please specify if you are using a Gift Certificate when booking a treatment otherwise Credit Card Payment will apply.
  • In the case of a price increase, Gift Voucher holders will be asked to pay the additional balance of the service received.

Treatment Disclaimer

AROMATHERAPY MASSAGE
Please note that this is a light & relaxing Swedish massage, we do not specialise in or offer remedial.
 
HOT STONE MASSAGE
Please note that this is a medium - firm massage, we do not specialise in or offer remedial.
Age Policy

Clients between 16 and 18 years of age, must be accompanied by an adult. No entry of Children and Babies Policy. Whilst we love our children, it is important you organise a sitter for them prior to you leaving for your treatment. Our Clientele come to our bathhouse for relaxation, peace and quiet. Our clientele want to have an enjoyable experience taking in our unique ambiance. We appreciate your understanding. In addition, no children are covered under Spa insurance policy - the Salon & Spa environment can pose risk to young children.

Overview

This website is operated by The Bathhouse 139 Camden Road, Douglas Park 2569 NSW Australia. Throughout the site, the terms “we”, “us” and “our” refer to The Bathhouse. The Bathhouse offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or items which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Errors, Inaccuracies and Omissions

Occasionally there may be information on our site that contains typographical errors, inaccuracies or omissions that may relate to product/service descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).


We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

User comments on social media, Feedback and other Submissions

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.


We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.


You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.