Looking to visit us here at The Bathhouse in Douglas Park? We are just as excited to have you! But first things first... let us help you understand how we work along with some housekeeping rules and information you should know before your visit with us.
What to Expect
A locker will be provided for you on the day to place your personal belongings in. You will also receive a pool towel during your stay.
If you are having a treatment, a robe will be provided for you. Please bring your own slides or thongs that are non-slip to wear on the day. Due to safety requirements, it is important to wear your footwear at all times around the facilities.
If you are enjoying a Soak Session only, robes can be hired for $10. Please note, We are not responsible for the misplacement of personal belongings so please don't forget to check your robe pockets before leaving.
To keep the water in the hydrotherapy spas as clean as possible for your own enjoyment and hygiene, all guests must shower beforehand to remove body oils, make-up, sunscreen etc. Failure to do so will result in the water turning murky and disrupting the pH levels. Anyone with long hair must have it tied up before they get in the spa, and heads must not be under the water at any stage.
What to bring
All you will need to bring is your bathers, a spare change of clothes and an extra towel if you feel you will need it! Additional towels can be hired for $10. A hat and sunnies are recommended along with your mobile phone for super cute pics. Please be aware that, due to licensing regulations, bringing alcohol & food onto our premises is strictly prohibited.
All Day Soak Session
If your package includes an 'All Day Soak Session' your treatment times will be scattered throughout the day. Please let us know at the time of booking if you need to finish at a certain time so we can schedule your treatment times accordingly.
Consultation Form
48 hours prior to your appointment, you will receive an email with a link to an Intake waiver form. Please fill this in before arriving. If you have additional guests attending on your booking please also share the link with them to complete.
Parking
We have a small space at the front of the venue for parking; however, there is lots of street parking available for you!
Checking In
Once our spa concierge checks you in at our reception desk, you will be taken through on a mini tour of the bathhouse. You will be shown to your locker, your soak facilities, bathrooms and where to meet if you're receiving enjoying a treatment. Please complete your intake form prior to arriving.
Late check out
Your check in and check out times are specified to you upon your arrival and confirmation. If you wish to extend your Soak Session, please advise our team and we can upgrade you. We do offer 1, 2 hour and all day upgrades to extend your relaxation time.
Cancellation Policy
All Bookings are non refundable!
cYour appointment is reserved and dedicated just for you. If you do wish to cancel or reschedule, please do so before 48 hours, your 50% booking fee will be non refundable. Group bookings greater than 5 people, there is a 14 day cancellation policy. Arriving late to your appointment will also limit your treatment time. Bookings are non refundable, however can be rescheduled outside the 48hr or for events 14 day cancellation policy.
Age Policy
The Bathhouse does not permit anyone under the age of 18.
Additional Information
If your package includes an all day soak, your treatments will be booked accordingly throughout your stay. If you did need to leave The Bathhouse at a certain time, please advise us at the time of your booking and not on arrival.
We have a menu of light refreshments and beverages that you can order during your soak session, this is via a QR Scanning code system. If it does rain during your stay, no stress, most of our facilities are undercover. And besides, you’ll be getting wet in the water anyway right?
Group Bookings
A 50% booking fee is required to secure the reservation for guests confirmed. The remaining 50% balance is due 14 days prior to your event. If you do need to reschedule, please do so prior to the 14 days before your booking, please kindly note, that if a group booking (the whole group or 1 person) is cancelled within 14 days there will be no credit provided. Bookings are non refundable.
Are you booked for Float Therapy?
Click here to read about preparing for your float!
READY TO MAKE A BOOKING CLICK HERE
Get excited for your time with us!
Welcome to the The Bathhouse family, please don’t hesitate to contact us at info@thebathhouse.com.au or 4655 2113 if you have any other questions.
